Job Description

Aither Health is seeking an Aither Advocate to join our team in Amherst, NY!

Why this role is important: Navigating the healthcare system can be very confusing. Where should you go? How much will you have to pay? Will the service be covered? Is this doctor good? These are just a few questions members often have when seeking care. Aither's Member Advocates are there to provide answers to these questions and to help guide individuals.

What you’ll do:

Listen. Actively listen. Listen with perceptive, compassionate and considerate ears - like its your Grandma on the other end of that line.
Help. Help our members with whatever they need - even when they do not know what that is. It might be explaining benefits, scheduling an appointment, helping them find a high quality physician or helping them understand what it will cost.
Engage. Engage your teammates when needed to resolve the members questions completely while you are on the call.
Learn. Learn how to battle healthcare costs. We will teach you.
Save. Leverage what you learn to help our members receive high quality care at a reasonable cost.
Invent. Help us invent new ways to battle health care costs.

What you’ll bring:

High school diploma or GED required
- Associates Degree preferred
Previous TPA, Insurance, Claims, or Medical Billing experience highly preferred, but not required
- Knowledge of CPT codes, ICD-9 codes and Medical Terminology a plus
Experience with lots and lots of phone calls, coming in and going out
Ability to remain patient, level-headed and cool under pressure
Talent to communicate clearly - when you explain it, people get it
PC and Windows experience
Desire to help people and get them to those ah! moments
A love for taking on difficult situations and finding creative solutions
Natural talent for digging until you find a solution
The attitude that anything worth doing is worth doing right - every single time
Talent for ensuring nothing falls through the cracks on your watch
Ability to maintain confidentiality
The motivation to learn and constantly improve processes
Mindset of a team-player - you'll be ready to jump in and help on any Aither task

Company Description

Aither Health is a healthcare solutions company offering a full suite of innovative products and services for third-party administrators and risk bearing entities such as self-funded employers, health plans and providers.

We founded Aither to help disrupt this country’s disastrous healthcare market. We work to reduce health care cost trends by applying our unique service model, selecting appropriate transparent vendor partners and building collaborative health care service delivery models.

We believe in putting the physicians back in charge of health care. With our help, physicians can emphasize and prioritize the intrinsic power of the relationship with a patient to improve health outcomes and lower overall health care costs.

Company Description

Aither Health is a healthcare solutions company offering a full suite of innovative products and services for third-party administrators and risk bearing entities such as self-funded employers, health plans and providers.\r\n\r\nWe founded Aither to help disrupt this country’s disastrous healthcare market. We work to reduce health care cost trends by applying our unique service model, selecting appropriate transparent vendor partners and building collaborative health care service delivery models.\r\n\r\nWe believe in putting the physicians back in charge of health care. With our help, physicians can emphasize and prioritize the intrinsic power of the relationship with a patient to improve health outcomes and lower overall health care costs.

Aither Health

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Aither Advocate