Job Description

This position includes performing a variety of tasks with a primary focus on disseminating information regarding the clients Housing Choice Voucher Program to several audiences including property owners, participants, political figures, industry collaborators, community members and staff. This position is also responsible for helping resolve issues for property owners and managers with units on the Program, assisting in the execution of briefings, workshops and other events, and providing support to the Owner Services Supervisor when needed.

ESSENTIAL DUTIES

Deliver formal and informal presentations designed to educate and communicate HCV Program information to current and potential property owners, participants, elected officials, industry collaborators and community members
Schedule and conduct owner information briefings and educational workshops
Manage outreach calls to/from potential industry partners (real estate agents, schools, investors, neighborhood organizations) for available opportunities to present information regarding the HCV Program
Coordinate with staff and subject matter experts to efficiently respond to owner and community complaints and concerns
Serve as a point of contact for resolving escalated issues and concerns of owners
Represent the HACM HCV Program at city, state, and national events and conferences
Attend community and alderman meetings to build and maintain strong relationships within the community
Establish and foster community partnerships
Prepare monthly and weekly reports
Other duties as assigned

ADDITIONAL RESPONSIBILITIES

Ability to deliver clear, organized presentations to a variety of different audiences
Knowledge of, or ability to quickly learn, the Housing Choice Voucher Program requirements, policies and procedures
Knowledge of Program operations, such as eligibility, rent determination, re-examinations and contract administration
Ability to maintain information on ongoing functions and report to supervisor monthly
Ability to apply considerable levels of concentration frequently throughout the day
Ability to effectively communicate verbally, individually and in groups, with internal contacts, and property owners
Exhibit excellent interpersonal and human relationship skills when working with other departments and clients
Ability to effectively write letters, maintain documentation, and complete required forms
Ability to manipulate necessary office equipment, computers and peripherals
Must be available nights and weekends as needed
Must have reliable transportation and be able to travel with a valid driver’s license and vehicle insurance

TRAINING AND EXPERIENCE

Bachelor’s Degree Preferred
Minimum of 4 years’ experience working in an outreach or community engagement capacity within the housing industry or related field
Efficient knowledge and use of Microsoft Office, specifically PowerPoint

Company Description

CVR is a multi-disciplinary team of affordable housing industry leaders that specialize in program administration and community redevelopment. Since 1995, CVR has been a leader in the affordable housing industry with clients across the United States, as well as on the islands of Puerto Rico and the U.S. Virgin Islands since 1995. CVR has over 400 employees and offices in Chicago, New York, Atlanta, San Francisco and Tampa. CVR provides program management of more than 46,000 Housing Choice Vouchers and has provided oversight in excess of $2.5 billion in affordable housing development for multiple clients.

CVR Associates, INC

Latest Jobs

Owner Services Coordinator