Job Description

The Case Manager I / Social Worker I / Family Advocate conducts direct service coordination for agency service recipients to ensure that needed supportive services and community resources are provided and accessed leading to an improved quality of life, while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency.

Essential Functions:

1. Ensures that clients have access, as needed, to all five pillars of the social determinants of health with a trauma informed lens through Agency services and/or community partners.

2. Provide essential services to individuals and families in crisis. Crisis intervention case management services will be provided based upon a crisis evaluation to provide intervention and stabilization services to ensure client stability and safety.

3. Conduct an initial eligibility screening with potential service recipients. Complete necessary intake and discharge paperwork and conduct review for appropriate utilization of services from admission through discharge.

4. Conduct a Needs assessment of each case within thirty (30) working days, or as mandated by contractual requirements after the initial screening, or as may be required by applicable contract requirements.

5. Develop an individualized service plan for each client within ten (10) working days of completing the assessment, or as mandated by specific contract. Collaborate with the client and with agency clinicians as needed in the development and execution of the plan of care and achievement of goals.

6. Re-evaluate the service recipient’s status a minimum of every thirty (30) days and respond to the changing needs and circumstances of persons receiving services. Update service plan as needed, with all follow up visits.

7. Maintain service recipient records and database for monthly, quarterly and annual statistical reports and document on progress notes and/or contract approved documents. Evaluate participant satisfaction and quality of care provided.

8. Coordinate the integration of case management/social services functions into the participants care, discharge, and home planning processes with other departments, external service organization, agencies and clinicians.

9. Provide case consultation to other direct service providers as appropriate.

10. Maintain service recipient and family member confidentiality in accordance with agency standards and coordinates the provision of social services to participants, families, and significant others to enable them to achieve maximum benefits from services.

11. Attend general staff meetings, peer consultations, multidisciplinary case conferences and trainings as required.

12. Maintain good relationships with stakeholders (including current and potential clients, community and co-workers), focusing on providing excellent and culturally sensitive customer service and presenting a positive image of the agency in all community and stakeholder interactions.

13. Maintain a working environment which encourages mutual respect, promotes respectful and congenial relationships between employees and is free from all forms of harassment.

14. Perform other duties as assigned, including presentations to community groups and organizations, in accordance with the agency’s “team” philosophy.

Education/Training/Experience:

1. Bachelor’s degree in social work or a related behavioral science area of study; or five (5) years relevant experience.

2. At least one (1) year’s paid or volunteer experience in a social service program or human services setting.

3. Understands cultural differences and is sensitive to the implications of culture for service delivery.

4. Demonstrated knowledge of basic community resources and of making referrals and providing follow-up consultation.

5. Fluent in English and Spanish (read, write, and speak) desirable.

Company Description

Empowering individuals and families to transform their lives and strengthen our communities.

Company Description

Empowering individuals and families to transform their lives and strengthen our communities.

Family Service Association of San Antonio Inc

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