Field Based Community Health Worker (Ambassador) – San Francisco, CA

Job Description

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.

As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life – changing work helps give older adults more days at home.

We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doingyour life’s best work.SM

The Field Based Community Health Worker (Ambassador) is a pivotal member of the Landmark Interdisciplinary Team. This role actively engages with patients both in the home and by telephone. The incumbent will use compassion and empathy to earn patients’ and caregivers’ trust, persistence to support and advocate for them, and excellent communication skills to build impactful relationships.

This position is full – time, Monday – Friday. Employees are required to work any shift between the hours of 8:00 AM – 4:30 PM. Our office is located at 395 OYSTER POINT BLVD, STE 512, SOUTH SAN FRANCISCO, CA, 94080.

Primary Responsibilities:

• Conduct home visits and / or phone or video calls to patients to collect clinical and psychosocial information, and carry out designated tasks, including but not limited to:
  • Resource referral and connection
  • Quality measure documentation, support, and follow up
  • Telemedicine facilitation and set up
  • Collect information regarding patient conditions using standardized checklists and templates.
  • Partner with Landmark interdisciplinary team (providers, nurses, social workers, etc.) to drive improvement in patient outcomes and satisfaction
  • Actively participate in weekly interdisciplinary team meetings
• Competency
• To perform the job successfully, an individual should demonstrate the following competencies:
  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
  • Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
  • Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
  • Interpersonal Skills – Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary; remains open to new ideas
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions; Must be able to deal with frequent change, delays, or unexpected events
  • Attendance / Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
  • Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with analternate plan
  • Initiative – Volunteers readily; undertakes self – development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflow

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 3+ years of experience in any of the followings job categories: Home Health Aide; Certified Nursing Assistant; Certified Medical Assistant; Medication Aide; Health Coach; Health Navigator OR Healthcare Technician; OR other related healthcare experience dealing with patients
• Ability to conduct independent patient home visits OR have prior experience with making home visits to patients
• Experience with using Microsoft Office products, including Microsoft Word (draft, save, and share documents), Microsoft Excel (create, save, share, and use basic formulas), Microsoft PowerPoint (create, save, and share presentations), and Microsoft Outlook (draft emails and manage calendars)
• Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area; if you are driving a vehicle, you must comply with all the terms of the Landmark Motor Vehicle Safety policy
• Ability to travel up to 75%
• Flexible to conduct patient visits to Sacramento, CA for at least 1 – 2 times per month
• Reside within a commutable distance of San Francisco, CA
• Ability to work any shift between the hours of 8:00 AM – 4:30 PM from Monday – Friday
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

• Experience with geriatric OR primary care experience, OR experience in institutional settings of care such as long – term care / skilled nursing facilities
• Social Worker experience
• Knowledge of medical terminology

Soft Skills:

• Exceptional interpersonal skills
• Superb written and oral communication skills, and comfort level with technology

Physical and Work Environment:

• Ability to travel frequently by car
• Regular requirement to talk and listen
• Occasional requirement to lift and / or move up to 10 pounds
• Regular requirement to sit; use hands to touch, handle or feel
• Occasional requirement to stand; walk and reach with hands and arms
• Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California Residents Only: The salary range for California residents is $18.80 – $36.78. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.