Genetic Counselor Assistant

Job Description

Under direct supervision and guided by the procedures of Ambulatory Services, the Hospital Assistant III – Genetic Counselor Assistant is responsible for:

  • Interview patients and document personal and family medical history
  • Request outside medical records and upload to Apex and departmental database
  • Assist with clinic flow, including scheduling, rooming patients, and managing coordination of joint visits with genetic counselors and physicians
  • Staff Genetic Testing Station – share video and hand-out-based education
  • Reviewing research consent form with patients and send Docusign consent form
  • Taking patients to laboratory for blood draws or facilitate collection of saliva samples for genetic testing.
  • Preparing blood or saliva samples for transportation to laboratories within and outside of UCSF
  • Monitor communications with genetic testing laboratories, including responding to requests for additional documentation or samples
  • Consultations with healthcare providers and laboratories
  • Drawing and updating patient pedigrees using Progeny pedigree drawing software and patient history forms.
  • Entering data into the Cancer Risk Program (CRP) database
  • Other patient preparation and follow-up tasks
  • Support for clinical research projects, including consenting, data collection, documentation, and other tasks

S/he works as a team member with other practice staff and consistently projects a professional and courteous demeanor. The Genetic Counselor Assistant is required to comply with the Medical Center House and Telephone Standards. They must pay close attention to detail and demonstrate excellent customer service skills with patients and staff.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (

Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% – 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit:

Department Description

The UCSF Helen Diller Family Comprehensive Cancer Center is an accredited National Cancer Institute Comprehensive Cancer Center. The NCI-Designation recognizes the scientific leadership, resources, and the depth and breadth of the research in basic, clinical and population science. As a Comprehensive Cancer Center, we demonstrate the added depth and breadth of research as well as substantial transdisciplinary research that bridges these scientific areas. The clinical services encompass adult and pediatric tumors across three campuses as well as regional satellite locations. The clinical cancer program is one of the largest clinical services at UCSF Medical Center and encompasses roughly 230 non-physician FTEs, 90+ cost center, and dozens of grant and philanthropic funding sources. At the UCSF Helen Diller Family Comprehensive Cancer Center we are truly pioneering care and leaders in all areas of cancer clinical care and research. We are routinely voted a top 10 program by U.S. News and World Report.

Required Qualifications

  • Ability to communicate effectively, both over the telephone and in person. Ability to deal sensitively and effectively with patients. Excellent organizational skills. Excellent customer service and problem solving skills. Ability to work well both independently, with little supervision, and in a team setting.
  • Bachelor’s degree in a biological/health science or an equivalent combination of education and experience is required.
  • Knowledge of genetics and genetic concepts.
  • Strong computer skills and experience with Microsoft Office software, including Word, Excel, and PowerPoint required.
  • Ability to communicate effectively, both over the telephone and in person.
  • Ability to deal sensitively and effectively with patients.
  • Excellent organizational skills.
  • Ability to work well both independently, with little supervision, and in a team setting.

Preferred Qualifications

  • Experience with patient and or family contact in a community or medical setting.
  • Previous experience with clinical projects, either in an administrative or clinical role, preferred. Demonstrated knowledge of medical practice terminology an genetic terminology and concepts.
  • Experience with Outlook, File Maker Pro and Progeny (or other pedigree drawing software) preferred.
  • Bi-lingual or multi-lingual capability (Spanish, Cantonese, Russian) strongly preferred.

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.



Job Code and Payroll Title


Job Category

Administrative Support

Bargaining Unit

American Federation of State, County and Municipal Employees – Patient Care Technical Unit (AFSCME-EX)

Employee Class





Zuckerberg San Francisco General (ZSFG)



Shift Length

8 Hours

Additional Shift Details

Monday – Friday