Summary:
In collaboration with the Executive Director of Patient Care Services and other appropriate Osceola Medical Center leaders, the Practice Manager oversees the daily operations of the OMC primary care clinic.
Qualifications:
• Minimum of three years of ambulatory work experience required.
• Three years of progressive management/leadership experience, preferred.
Responsibilities include:
• Provides overall direction and management of daily operations for the clinic that provides for the delivery of safe, patient/family-centered, evidence-based, culturally competent, age-relevant, high quality and efficient care in the OMC clinic setting.
• Supports the development and implementation of department workflows that align with the overall mission and strategy of the organization, resulting in innovative, best practices that will service the full range of OMC’s patient needs and contribute to a high-performing culture of success, accountability, transparency, and collaboration.
• Collaborate with clinicians to support efficient workflows and optimization of practice.
• Monitors patient volumes, quality of care, and performance of staff to identify areas for improvement.
• Collaborate with physician dyad partner to ensure safe and competent clinical care.
• Supports the implementation of department policies and procedures that effectively support the OMC's mission and strategic vision include patient centered care and organizational efficiency.
• Develop department specific plans and strategies to support the achievement of the overall business operations objectives.
• Develops department specific strategic key performance indicators (KPIs) and assists in the implementation of plans to meet the KPI.
• Responsibility for hiring, setting performance expectations and management of staff.
• Responsible for recruiting and retaining clinic staff and development of staff onboarding and annual competency plans.
• Develops, analyzes, and monitors department budget, volumes, and FTEs.
