Summary
The primary purpose of this position is to coordinate supportive services and provide case management for the Emergency Housing Voucher (EHV) program. In addition, this position serves as the agency’s landlord liaison and the Housing Search Assistance Program (HSAP) Coordinator. The incumbent serves as a liaison between the EHV client and the Coordinated Entry (CE) system. The incumbent will communicate, measure, analyze and make recommendations in support of this goal. In addition, the position maintains EHV waiting lists, verifies information, determines initial eligibility, rent amounts and continued eligibility, notifies applicants of the decision rendered, and assists with providing additional supportive services to EHV participants. The incumbent will be responsible for the supervision of the HSAP Housing Counselor role.
All activities must support the Fort Wayne Housing Authority (“FWHA” or “Authority”) mission, strategic goals, and objectives.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.
Leads and supervisors Housing Counselor. Provides coaching and counsel as needed.
Serve as the lead EHV liaison and point of contact for Coordinated Entry referrals.
Maintains communication with the referring agency on status of referred participant.
Meets regularly with CoC partners to review program metrics and address concerns.
Attend all appropriate CE/client meetings with CoC regional partners, including but not limited to Case Conferencing meetings and Regional Council meetings
Coordinate with PHAs and Community Mental Health Centers ("CMHC") to provide supportive services to individuals and families who receive Emergency Housing Vouchers.
Ensure that the application, certification, and EHV issuance processes are completed in a timely manner.
Ability to transport applicants and participants throughout the community.
Communicate with landlords to ensure understanding of regulations,policy, and expectations.
Monitors efficiencies and outcomes related to the Housing Search Assistance Program.
Serve as landlord liaison including landlord outreach and recruitment.
Facilitate Landlord briefings.
Ensures that rental rates and landlord contracts are appropriate and in accordance with HUD requirements; communicates with landlords and negotiates modified rates as required; and establishes the recommended Housing Assistance Payment (HAP) and contract rental rate.
Represents FWHA at community meetings, conferences and workshops by providing program presentations.
Creates a sense of belonging with team members, client, and community member interactions.
Listens for understanding and connection.
Dedicated to work directly with a diverse group of people.
Actively supports our agency's commitment to diversity, equity, inclusion and belonging.
Promotes FWHA brand awareness by adhering to FWHA brand standards and ensuring that any communication regarding the public value of affordable housing programs offered by FWHA also addresses the many other public values served (fair housing, economic development, welfare-to-work, etc.)
Performs other duties as assigned.
Education and/or Experience
Bachelor’s Degree: Business Administration, Public Administration, Social Work, Psychology, Sociology or a related field from an accredited college or university
3 years’ experience in project coordination, process analysis and improvement practices.
An equivalent combination of education and experience may be considered.
Must possess a valid state issued driver’s license and be insurable under the Authority’s plan.
