ISTA Solutions, an outsourcing/offshoring company, is in search of skilled and passionate Virtual Medical Receptionist to join our team in South Africa. As a member of our team, you will have the opportunity to work with highly skilled professionals in the medical industry. We pride ourselves on providing excellent customer service and creating a positive experience for clients. If you are eager to contribute to our mission and deliver exceptional service, we want to hear from you!
Work Hours: This role requires you to work US based hours (EST) (15h00 - 24h00 SAST).
Requirements
- Proven experience in a receptionist, customer service, or administrative role within the medical field is essential.
- Familiarity with medical terminology and health insurance processes.
- Proficiency with electronic health record (EHR) systems and scheduling software.
- Strong communication skills, both written and verbal.
- Ability to work independently and manage multiple tasks efficiently.
- High level of organizational skills and attention to detail.
- Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality.
- Tech-savvy, with a good understanding of virtual communication tools (e.g., Zoom, Microsoft Teams).
- Compassionate and patient-centered approach to customer service.
Key Responsibilities:
- Answer incoming calls and respond to patient inquiries in a timely and courteous manner.
- Schedule, reschedule, and cancel appointments using the electronic health record (EHR) system.
- Manage the clinic’s email inbox, responding to patient inquiries and routing messages to the appropriate healthcare professionals.
- Verify patient insurance information, collect co-pays, and process payments as needed.
- Assist in processing patient forms, records, and documentation.
- Provide patients with information on clinic policies, services, and procedures.
- Ensure patient confidentiality by following HIPAA regulations and best practices for data security.
- Send reminders for upcoming appointments via email, phone, or SMS.
- Maintain an organized virtual filing system for patient records and correspondence.
- Liaise with medical staff to coordinate patient care and follow-up as needed.
If you are not contacted with 15 working days, please consider your application unsuccessful.
