Patrique Mercier Recruitment JP is excited to announce an opening for a Slovenian-speaking Emergency Roadside Assistance role based in the vibrant city of Athens, Greece! This dynamic position allows you to play a crucial role in helping customers who find themselves in emergency situations while enjoying the rich culture and history that Athens has to offer. As a member of our team, you will provide immediate support and guidance to Slovenian-speaking clients, ensuring their safety and peace of mind during roadside emergencies.
Responsibilities
- Respond promptly to emergency calls from Slovenian-speaking customers in a professional and compassionate manner.
- Assess the customer's situation and provide clear and effective guidance while coordinating assistance.
- Maintain accurate records of customer interactions and service requests in the company’s database.
- Work collaboratively with local service providers to ensure timely assistance and resolution.
- Provide excellent customer service, showing empathy and understanding in stressful situations.
- Participate in training sessions to continually improve service delivery and response techniques.
- Contribute feedback on service processes to enhance the overall customer experience.
Requirements
- Fluent in Slovenian and English, with strong communication skills both verbally and in writing.
- Exceptional customer service skills with the ability to stay calm under pressure.
- Strong problem-solving skills to effectively address customer inquiries and issues.
- Previous experience in customer support or emergency assistance is an asset.
- Ability to work effectively as part of a team and independently.
- Dedication to providing a high standard of service and maintaining customer trust.
- Willingness to work flexible hours, including weekends and evenings as needed.
- Willingness to relocate to Greece.
Benefits
- Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
- Professional growth & development opportunities.
- Competitive performance bonuses.
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Referral Program: Bring your friends and receive great bonuses!
- Free Greek language courses.
- Work for a Great Place to Work-Certified Company.
