Our Journey
Rescue.co is a rapidly growing tech startup revolutionizing emergency response. Our 24/7 Dispatch Center serves millions of Kenyans, while our platform powers Emergency Medical Service apps.
Our vision? Emergency help is minutes away, anytime, anywhere. In the past five years, we've built a lifesaving platform and the largest ambulance and responder network in East Africa. Our platform has slashed response times by over 80%, saving countless lives.
Now, we're expanding and seeking dedicated team members to steer this next phase of growth. If you're passionate, hardworking, and ready to make a difference, join us! We're a diverse team of over 60 specialists in business, operations, software engineering, and emergency dispatch, based in Nairobi but reaching across Kenya and beyond. Focused on achieving goals, we're always refining our tech and operations, guided by values like agility, grit, and innovation.
If you're passionate about making a difference during crises and can stay calm under pressure, we want you. We value teamwork, multitasking, attention to detail, and a love for new technology. Ready to bring your best to work every day, grow your career, and make a real impact? Come join us.
About the role:
We are looking for awesome folks to join our dynamic Dispatch team as Emergency Dispatchers. Reporting to the Dispatch Lead, you will ensure that we adhere to our mission and vision and can save lives in the shortest amount of time possible.
We have certain tools that we use to ensure we make the best of our impact:
- Flare Dispatch Platform to ensure we can locate the closest and most relevant ambulance to help a customer in need.
- Internal communication tools like Humanity, for shifts, Slack, for communication, and key programs to ensure you are the best supported at work.
If you feel you can be able to make a difference and impact the lives of our customers and those who need us, then this is the job for you!
This is what you will do:
- Join our dedicated team of Emergency Response Operators (hERO) committed to providing efficient emergency assistance.
- Assess emergencies promptly and take appropriate actions to ensure effective response.
- Facilitate clear communication between callers and first responders, ensuring accurate information exchange.
- Provide medical guidance to callers and patients until professional help arrives.
- Utilize technology to track first-response vehicles and optimize their deployment.
- Coordinate patient admissions to hospitals, keeping them informed about patient status and bed availability.
- Maintain accurate records of emergency calls and interventions using the Flare platform.
- Analyze monthly data to identify trends and suggest improvements for enhanced performance.
Requirements
- Have a medical background (Paramedics, EMTs, Nurses, Clinical Officers)
- You have previously worked in an emergency medical setting or a dynamic Computer Aided Dispatch call centre.
- Proven ability to remain composed in high-pressure situations.
- Excellent verbal and written communication skills.
- Exceptional talent for active listening.
- Skilled multitasker with the ability to stay focused amidst various responsibilities.
- Effective customer service skills.
- Proficient in computer usage.
- Proficient touch typist (speed testing may be vetted).
- Exceptional map reading and navigation skills
Bonus points if:
- You have worked in the fields of emergency medicine, aeromedical evacuations, critical care/Intensive Care Unit nursing
- You have worked in firefighting or security response.
- Knowledge of aeromedical evacuations and coordination.
- Active certification in Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS).
Benefits
To ensure you bring your 100% self to work, we are happy to share with you what we are offering once you choose to join us at Rescue:
- A chance to make an impact in a mission-focused organization.
- A fun work environment in our Nairobi office
- Paid time off
- Comprehensive Healthcare for you and your family
- Ambulance cover and roadside assistance by rescue.co
- Life Insurance
How to Apply:
Join us in our mission to serve and uplift our community. Apply now and let's make a positive impact together!
PS: When sending in your application, please ensure it is in PDF format highlighting your most relevant projects and work experience. Qualified applicants will be considered for employment regardless of gender, age, sexuality, ethnicity, race, religion, veteran/military status, disability or any other characteristic protected by applicable local laws and regulations.
