Job Title: Medical Virtual Assistant/Customer Service Representative (VA/CSR)
Location: Remote
Job Description: We are seeking a dedicated and organized Medical Virtual Assistant/Customer Service Representative (VA/CSR) to join our team. The ideal candidate will handle incoming patient calls and perform various clinical data entry tasks. This role requires excellent communication skills, strong attention to detail, and a compassionate attitude towards patient care.
Key Responsibilities:
- Answer and handle incoming patient calls professionally and courteously.
- Assist patients with scheduling appointments, providing information, and addressing inquiries.
- Perform clinical data entry tasks, including updating patient records and managing appointment schedules.
- Verify patient information and ensure accuracy in data entry.
- Collaborate with medical staff to relay important patient information and ensure seamless communication.
- Manage and prioritize multiple tasks efficiently while maintaining a high level of accuracy.
- Provide exceptional customer service to patients, addressing their needs and concerns promptly.
- Maintain patient confidentiality and adhere to HIPAA regulations.
- Assist with administrative tasks as needed to support the clinical team.
- Stay updated with clinic procedures, policies, and best practices.
Qualifications:
- Proven experience as a Medical Virtual Assistant, Customer Service Representative, or in a similar role.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills.
- Proficiency in using electronic health records (EHR) systems and other medical software.
- Familiarity with medical terminology and clinical procedures.
- Compassionate and empathetic attitude towards patient care.
- Attention to detail and accuracy in data entry.
- Ability to work independently and manage multiple tasks efficiently.
- High school diploma or equivalent; a degree in healthcare administration or a related field is a plus.
Preferred Skills:
- Experience in a clinical call center environment.
- Knowledge of HIPAA regulations and patient confidentiality.
- Proficiency in using Google Workspace (Docs, Sheets, Calendar) and Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong problem-solving skills and ability to handle difficult situations with patience and professionalism.
