Job Summary
The Scheduling Clerk is responsible for coordinating and managing patient appointments to ensure efficient scheduling and a seamless patient experience. This role involves working closely with healthcare providers, patients, and administrative teams to schedule consultations, treatments, procedures, and follow-ups in a timely and accurate manner. The Scheduling Clerk also maintains accurate scheduling records, resolves conflicts, and provides clerical support to the facility's administrative functions.
Essential Functions
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Schedules patient appointments for consultations, treatments, procedures, and follow-ups as directed by healthcare providers, ensuring accuracy and efficiency.
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Communicates with patients via phone, email, or in person, confirming appointments, providing pre-appointment instructions, and addressing inquiries.
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Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system, ensuring accurate documentation of appointment details, cancellations, and reschedules.
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Manages scheduling conflicts, ensuring that appointments do not overlap and that resources (e.g., rooms, equipment, and staff) are properly allocated.
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Contacts patients to confirm appointments, reschedule as necessary, and follow up on no-shows to maintain scheduling efficiency.
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Provides general administrative support, including answering calls, filing documents, processing appointment-related paperwork, and faxing information as needed.
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Assists with patient check-in and registration, ensuring patients are properly checked in for scheduled appointments and providing any necessary instructions.
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Collaborates with healthcare providers and departments to ensure smooth scheduling operations and facilitate patient care coordination.
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Generates and maintains scheduling reports, tracking cancellations, reschedules, and appointment trends for departmental reporting and process improvements.
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Performs other duties as assigned.
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Complies with all policies and standards.
Qualifications
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H.S. Diploma or GED required
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0-2 years of experience in medical scheduling, administrative support, or customer service required
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0-2 years with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred
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Experience in a healthcare or facility setting preferred
Knowledge, Skills and Abilities
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Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
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Proficiency in EHR systems, scheduling software, and office applications.
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Excellent customer service and communication skills, with the ability to interact professionally with patients, families, and healthcare teams.
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Strong organizational and problem-solving skills, ensuring accuracy and efficiency in scheduling operations.
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Ability to handle high call volumes and manage multiple tasks efficiently in a fast-paced healthcare environment.
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Knowledge of HIPAA regulations and patient privacy standards.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.
