Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
POSITION SUMMARY
CVS Health is currently seeking a Manager – IT Command Center Operations. This Manager will be the Nights and Weekends Manager for the CVS IT Command Center Operations team and will oversee the operations of the Command Center during non-standard hours, ensuring the seamless monitoring, support, and management of IT services. This role is critical in maintaining service availability, incident response, and operational efficiency during nights and weekends. The team that this Manager oversees is responsible for utilizing reference materials and tools while assisting junior team members to support tech production initiatives, applications, and infrastructure. The ideal candidate will possess strong leadership skills, technical expertise, and a commitment to delivering exceptional service.
What you will do:
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Establishes and implements programs and innovative initiatives for the organization to advance Tech Production initiatives
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Forecasts changes within the Tech Production industry, conducts business impact assessments, and develops modification strategies with the aid of process improvement methodologies
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Ensures established business application service level agreements are met by mitigating the risk and impact of activity in the production environments
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Designs systems to respond to daily operational issues by mitigating problems and failures and recommending initiative-taking solutions to help prevent recurrence
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Conducts most complex, highly visible change activities in concert with business and IT representatives to ensure timely, effective installations
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Directs cross-functional business and technical experts for the implementation phase of more complex and visible application and infrastructure change releases
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Coaches more junior colleagues in techniques, processes, and responsibilities
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Meet regularly with senior leadership and conduct regular team meetings to communicate updates, share knowledge, and address any operational challenges
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Maintain visibility over operational reports and day-to-day operations, identifying trends and areas for improvement in service delivery and incident response
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Participate in the development and refinement of operational procedures and documentation.
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Utilize monitoring tools to proactively identify and address potential issues before they impact service delivery
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Act as a liaison between the Command Center and cross-functional teams, including IT support, network operations, and application management , providing updates and coordinating efforts during critical incidents and change activity
REQUIRED QUALIFICATIONS
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At least 5 years of experience in IT operations, command center, or a similar role
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3+ years of working with IT service management (ITSM) tools such as Service Now, incident management processes, and monitoring tools (AppDynamics, SolarWinds, Grafana)
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The ability to work 40 hours per week (5 days per week) with Friday, Saturday and Sunday a part of mandatory work schedule
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Working Hours: 8:00pm - 5:00am MST (Phoenix Time Zone)
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Experience escalating or engaging engineering teams to triage and troubleshoot issues
PREFERRED QUALIFICATIONS
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General knowledge of mainframe operations within a large environment
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Previous management experience within an IT operations setting
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Adept at execution and delivery (planning, delivering, and supporting) skills
EDUCATION
Bachelor’s degree or, equivalent experience (HS diploma + 4 years relevant experience)
BUSINESS OVERVIEW
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$60,300.00 - $132,600.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)
We anticipate the application window for this opening will close on: 05/30/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
