Job Summary
The Healthcare Customer Service Clerk - Hybrid is responsible for performing a variety of administrative and clerical tasks to support departmental operations. Duties may include managing correspondence, processing data, auditing records, or handling specialized functions such as pre-litigation support or web access management. This role requires attention to detail, accuracy, and the ability to manage multiple tasks in a fast-paced environment. Depending on the department, specific job duties may vary but remain focused on maintaining operational efficiency and supporting the department's objectives.
Essential Functions
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Processes data entry tasks, ensuring all information is entered accurately and in a timely manner.
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Prepares and sends correspondence to internal teams, clients, or third-party organizations, maintaining clear and professional communication.
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Conducts audits and reviews of records, payments, or refunds, ensuring compliance with departmental and organizational policies.
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Assists in pre-litigation activities, including gathering documentation, preparing reports, and coordinating with legal teams.
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Manages web access requests, providing timely support to users and ensuring proper access control.
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Reviews and resolves discrepancies in data, payments, or documentation, escalating issues to the appropriate team when necessary.
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Maintains organized records and files, ensuring they are up to date and easily accessible.
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Responds to inquiries from internal and external stakeholders regarding account status, data accuracy, or correspondence.
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Supports departmental reporting and documentation efforts by preparing accurate and comprehensive reports as requested.
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Performs other duties as assigned.
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Complies with all policies and standards.
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May have to call law offices and coordinating with legal teams, contacting attorneys at times.
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This role requires 3 days in the office and allows for 2 days of remote work a week.
Qualifications
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H.S. Diploma or GED required
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Associate Degree or coursework in a relevant field preferred
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At least 1 year of prior clerical or administrative experience required
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At least 1 year of experience in the healthcare industry preferred
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At least 1 year experience in healthcare AR preferred
Knowledge, Skills and Abilities
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Proficiency in data entry and basic computer software, including Microsoft Office and department-specific systems.
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Excellent attention to detail and organizational skills.
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Strong communication skills, both written and verbal, with the ability to correspond professionally.
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Ability to prioritize tasks and manage multiple responsibilities in a dynamic environment.
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Problem-solving skills to address discrepancies and support departmental needs.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.
