Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
CVS Health is on a mission to transform healthcare. With a shared purpose to bring our heart to every moment of your health, we are building new ways to care for our communities, leveraging our brick-and-mortar footprint of 10,000 stores. At the heart of this strategy lies the privileged relationships between our colleagues and our customers. As we seek to simplify a complex healthcare system for the patients we serve, while providing meaningful work that differentiates us from other retail employers, empowering our people plays a critical role to business success.
Manager, Omnichannel Pharmacy Experience, will be responsible for executing our omnichannel pharmacy strategy as it relates to improving the digital experience for our customers. Define the Omnichannel retail pharmacy vision, and support our strategic roadmap development, operational, planning, and test in market.
In this role, you will prioritize innovate and consumer focused initiatives that will excite and delight the consumers through our CVS Health experiences, both digitally and in store. Identifying enterprise synergies is critical and development of a robust roadmap that supports cross-business capabilities is key. The manager will be required to interface with various stakeholders including digital product, digital engineering, store operations, the retail field organization, data and analytics partners, marketing and voice of customer partners, IT teams, and senior leaders within retail and across the enterprise.
Responsibilities include:
• Supporting the diagnosis, solution development, and planning of multiple new strategic initiatives to simplify and streamline patient’s digital experience within the pharmacy space.
• Developing strategic perspective on an existing or a new enterprise pharmacy opportunity (e.g., high-potential products and services) including sizing and assessing the markets, identifying risks/benefits of opportunities, and recommending growth strategies within the pharmacy experience scope
• Partnering with our technology teams to implement solutions that enable our pharmacy teams to better serve our patients and managing the ongoing success of these solutions
• Scoping and managing quantitative analyses that will yield critical answers to the questions at hand
• Monitoring and evaluating customer and colleague feedback to identify areas of improvement that will drive value to the organization
• Developing a “story” and accompanying deck that concisely summarizes findings across several initiatives and creates specific recommendations for the executive management team
Required Qualifications
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2+ years of experience in healthcare strategy, management consulting, healthcare technology, product management, product or business development
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2+ years of experience in business case development, building strategic roadmaps and/or bringing technology solutions to life
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2+ years of experience with creating executive-level presentations and messaging utilizing MS Office tools including PowerPoint, Word, Excel
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Experience standing up products or test in the market
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Ability to travel up to 10% of time, on an as needed basis for product launch, test deployment or team on-site
Preferred Qualifications
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Demonstrated adaptability and flexibility to support rapid adjustments to strategy and priorities to meet changing business needs
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Strong problem-solving skills and the ability to think critically in a fast-paced, evolving environment
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Powerful Communication: The ability to communicate effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization.
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Be a self-starter with limited guidance and coaching and to proactively develop and present potential solutions
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The ability to foster effective working relations and influence without authority
Education
- Bachelor's degree or equivalent experience required
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$66,330.00 - $145,860.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)
We anticipate the application window for this opening will close on: 03/14/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
