Job Summary
The Senior Administrator, Clinics is responsible for overseeing the business management and operations of physician practices within a defined local market and region, which may include multiple states. This leadership role involves creating, executing, and holding teams accountable to strategic goals, managing non-clinical workflows, and providing clinical oversight. Key duties include budgeting, revenue/expenditure management, developing growth strategies, fostering positive relationships with third parties (e.g., payers, patients, agencies), and ensuring compliance with regulatory standards. The Senior Administrator works closely with senior leadership, including the CEO and Regional President, to report on clinic performance, address personnel and physician issues, and drive business development. The position involves managing physician practices with more than 60 providers and overseeing regional operations.
Essential Functions
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Directly involved with the local leadership team/corporate leadership team in the creation of strategic goal development/initiatives for physician practice operations; ensures goals are clearly defined and communicated to clinic teams; ensures execution; and develops/maintains an accountability plan to ensure goal achievement.
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Provides directions, reviews, evaluates; and ensures accountability for the performance of all physician practice operations; ensures all operational activities including capital/non-labor are within budget.
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Directly supervises Administrators and/or Sr. Directors. Indirectly supervises all physician office staff in assigned practices, both clinical and non-clinical (Receptionists, LPNs, RNs CMAs, etc.); and Providers (Physicians, NPs, PAs).
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Responsible for the staffing levels of all clinic operations to include labor budget and productivity standards/compliance.
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Coordinates with appropriate resources the procedures for administration in support of accounts payable, liability insurance requirements and like functions within physician practices as required.
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Works on strategic and operational plans for each physician practice, supplying appropriate statistics as deemed appropriate for project strategies.
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Actively participates in MORs.Works with CFO and leadership (Market and Corporate) to develop physician practice operations budget; communicates budget goals; and holds team accountable to ensure all operational activities are within defined budget.
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Assists with policy and procedure definition, implementation, updating and distribution.
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Responsible for working with leadership on physician recruitment, physician salary resets, quarterly bonuses, and compensation plans; responsible for the coordination and oversight of all provider contracts.
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Represents physician practices to a variety of community and professional organizations. Identifies new business, community outreach and educational opportunities, works with others on the team for development and implementation.
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Participates in the recruitment and retention of physician practice medical staff and personnel to support practice growth and service line. Collaborates with facility/network management on related implementation plans
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Responsible for directing and ensuring a smooth transition for physician practice start-up activities as planned in conjunction with the CEO, RPD, and all other parties involved (corporate support partners such as PPSI, AMR, legal, compliance, HR, etc.)
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Assures protection and privacy of health information as attained through written, verbal or electronic disclosure.
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Responsible for listening to customer service complaints, investigates, and follows-up to ensure satisfaction of customers, elevating to next level if needed.
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Helps develop "Employee Satisfaction” and “Provider Satisfaction” performance improvement plans for offices, recruiting suggestions and keeping leadership informed and active in the process of improvement; as such, promotes a culture of excellence for employees, providers, patients, families, vendors, etc.
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Ensures all physician practice offices are in compliance with all environment of care standards (expired meds, refrigerator logs, drug wastage logs, etc.).
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Completes rounding on a regular basis to all offices.
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Ensures billing process is implemented and adhered to as appropriate.
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Ensures cash controls are in place (as per CHS policy) and are effective.
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Performs other duties as assigned.
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Complies with all policies and standards.
Qualifications
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Bachelor's Degree in Business Administration, Business Management, Healthcare Administration, Public Health, or a related field required
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5-7 years of progressive management experience in a physician practice setting required
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2-4 years of experience working in a strategic role, with a physician-led integrated healthcare delivery organization preferred
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2-4 years of experience developing and implementing operating plans, and analyzing financial accounts preferred
Knowledge, Skills and Abilities
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Strong leadership and team management skills, with experience in developing and motivating diverse teams.
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Excellent communication skills, both written and verbal, with the ability to engage and collaborate with various stakeholders, including staff, patients, and senior leadership.
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Proficiency in healthcare management software, electronic health records (EHR), and office software (Microsoft Office Suite).
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In-depth knowledge of quality improvement strategies and patient safety protocols.
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Strong organizational and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment
Licenses and Certifications
To apply please email noe_villa@chs.net
INDNC
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.
