At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
The Healthcare Insights B2B Senior Manager is an individual contributor role responsible for owning insights among our commercial B2B audience, including plan sponsors, brokers, and consultants across our enterprise healthcare assets (Aetna, Caremark, Minute Clinic, Oak Street Health, and Signify). This role focuses on leading our B2B research initiatives.
This B2B Insights Manager will report to the Executive Director, Healthcare Insights, and work closely with the Healthcare Insights Directors and with various business partners within the BUs to understand business needs and context, then help plan and execute – often with external research vendors - actionable, insightful, timely, and cost-effective plans to uncover the relevant customer, prospect, and competitor truths. Learning plans will include a variety of methodologies and data sources (new custom research, ongoing tracking research, syndicated research, existing custom research, etc.), so this individual will need to be able to synthesize insights from a variety of sources into a complete and actionable story and do so in a way that makes the insights relevant to each specific BU audience.
This is a remote role that can be performed anywhere in the US
Required Qualifications
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7 years of relevent work experience
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3+ years of experience designing, planning, analyzing, and delivering successful qualitative and quantitative customer research across a variety of methodologies that meet business partner objectives.
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1+ years of experience designing, planning, analyzing, and delivering successful qualitative and quantitative research across a variety of methodologies that specifically focused on B2B audiences.
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A strategic mindset with an ability to connect insights across a variety of data sources and to link them to the operational and financial realities of the business.
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Prior experience with formal research methods, statistics, and analyses that are common in marketing research.
Preferred Qualifications
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Curiosity about our customers and a desire to drive a better and richer understanding of our customers and their needs deeper into the organization.
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Comfortable and experienced in working with and presenting to senior leadership.
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Experience in working independently and are a strong self-motivator with a bias towards action.
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Ability to quickly gain credibility with stakeholders, establish rapport, and lead meetings and initiatives.
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Strong analytical skills.
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Independent project management skills: strong attention to detail and ability to proactively manage multiple priorities simultaneously (often about different subjects).
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Experience selecting, managing, and successfully working with research vendors.
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Compelling communication and storytelling skills, including communication of insights and recommendations both in writing and verbal presentations in a digestible manner that is actionable to the business
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A growth mindset that includes the ability to accept and act upon feedback to broaden and improve your research and problem-solving skill sets.
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Ability to communicate clearly and effectively across internal team members, stakeholders and vendor partners
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Experience both managing E2E strategic insight initiatives with vendor partners and also hands-on DIY skills executing market research qualitative and quantitative studies
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PowerPoint, Word, and Excel and data visualization skills that result in compelling, professional presentations.
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Experience working with or for health plans and/or pharmacy benefit managers
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Experience working with or for healthcare organizations
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Experience working win a complex organization across a variety of stakeholder groups.
Education
Bachelor's degree or equivalent experience ( 4 years)
Pay Range
The typical pay range for this role is:
$82,940.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
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Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .
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No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
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Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/17/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
