Position Summary: Under general supervision, screens, certifies, and provides comprehensive nutrition assessments to participants for the WIC program while providing participant centered services according to federal guidelines, rules and regulations. Such individuals will have the minimum of a high school diploma with nutrition experience, education, and training that have been certified by local or state agencies to be competent for the position. An Associate or Bachelor’s degree is highly preferred.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Determines program eligibility in accordance with local, state, and federal regulations and procedures.
- Explains program procedures, regulations, processes, and time frames to applicants and representatives.
- Conducts interviews and accurately documents information on residency, income and family situation in a computerized participant database.
- Obtains, evaluates, and documents measurements of stature, weight, and hemoglobin.
- Conducts nutrition assessments and evaluates dietary intake patterns.
- Performs follow-up on low-risk clients. e Provides participant-centered nutrition education to participants individually or in groups according to age, category, health risks, and family needs.
- Provide individual nutrition counseling and group education to low-risk clients.
- Evaluate family needs for health care, financial, and social assistance in order to make and document appropriate referrals. Refers clients to other community health and assistance programs.
- Schedules and re-schedules participant appointments according to processing standard requirements.
- Assigns and tailors appropriate food packages for eligible participants based on age, category, health risks, and family needs.
- Issues food benefits for eligible WIC participants.
- Documents all nutrition assessments and education in the computer database.
- Promotes breastfeeding and breastfeeding support activities. e Maintains security and inventory of food benefit supplies.
- Plans and participates in community outreach activities.
- Attends meetings, trainings, and conferences as required.
- May conduct individual and group nutritional counseling sessions and breastfeeding classes.
- May conduct nutrition group classes for clients.
- Performs Certification Specialist duties and other duties as required or assigned
Competencies: To perform the job successfully, an individual should demonstrate the following.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor’s degree (B. A.) from a four-year college or university, or one to two years related experience and/or training, or equivalent combination of education and experience.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
- Microsoft Office Suite (Word, Excel, PowerPoint, Access, Publisher, Outlook, Microsoft Edge)
- Google Suite (Docs, Sheets, Etc.)
Certificates and Licenses:
- High School Diploma
- Associate or bachelor’s Degree is highly preferred.
- Nutrition experience and education preferred.
- Bilingual Spanish Speaking preferred.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
WCHC’s Expectations of all Employees
- Adheres to all WCHC Policies and Procedures
- Conducts self in a manner that represents WCHC’s Values at all times
- Maintains a positive and respectful attitude with all work-related internal and external contacts
- Communicates regularly with supervisor about Departmental and WCHC concerns
- Consistently reports to work on time, prepared to perform the duties of the position
- Meets productivity standards and performs duties as workload necessitates
- Actively participates in all required trainings
- Empowered to provide outstanding service to all customers
Wesley Community & Health Centers is a local, non-profit, federally qualified health center committed to providing high-quality primary care to all individuals, regardless of insurance status. Our two Phoenix and one Mesa locations offer comprehensive, patient-centered medical services.
Beyond healthcare, we empower our community through programs like:
* After School - Strong Youth Strong Community
* Neighborhood Revitalization
* Nutrition
* Adult Education
* Financial Literacy
By partnering with local businesses and organizations, we strive to improve the overall health and well-being of our community members.
