Clinic Receptionist and Customer Support (Ooca Clinic)

OOCA • Full-time • Bangkok, Bangkok • 2d ago

Welcome customers in Ooca clinic and contact relevant staff members to greet and invite such customers over to a more relevant place.
Respond effectively and politely to enquiries and concerns from customers and visitors.
Oversee day-to-day operations of the clinic, including appointment scheduling, customer flow, and resource allocation to ensure a smooth, opening/ closing the clinic and efficient customer experience.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Answer to customer's email, phone, Chat Line, and WhatsApp requests and process payments with customers
Onboarding doctors to clinics and tools.
Records of customer interactions, process customer accounts and file documents.
Provide accurate and helpful information to customers regarding our services.
Inform as soon as necessary and appropriate on crisis management and/or emergency. situation. Quick-thinking in challenging situations
Maintain customer-centered approach by addressing customer concerns, resolving issues, and consistently improving customer satisfaction.
Work as goal-oriented and directly reports to the Clinic and operations Manager.
Perform all other duties assigned by manager or reporting line.

Requirements

Welcome new graduates.
Bachelor's degree in healthcare administration, Business Administration, or a related field.
Experience in any related role is an advantage.
Minimum of 1 years of experience in administration, with a proven track record of successful clinic management.
Exceptional organizational and multitasking abilities, with attention to detail and a commitment to quality.
Excellent hospitality, communication and interpersonal skills, with the ability to collaborate effectively.
Demonstrated problem-solving skills and the ability to make informed decisions under pressure.
Flexibility to adapt to changing circumstances and evolving Mental Health trends.
Quick Learner, open-minded, tech-savvy, and like to learn new things.
Basic use of Microsoft office (Word, PowerPoint, Excel and etc.) or Google Workspace tools, i.e., Google Doc, Google Sheets, Google Slide, Google Drive, and Panda Doc (for signing documents)
Service-minded and polite
Good command of both speaking and writing in English
Working 6 days per week, may have to come to work on Saturdays, Sundays or holidays, depend on duty at the Ooca Clinic in shifts. Clinic officially opens from 11AM - 8PM.

Benefits

Group health insurances
Internal Seminar
6 days for holiday leave allowance after working for passing probation evaluation.
Mental Health counseling sessions with psychiatrists and psychologists through Ooca platform
Welfare according to Thai Labour Protection Law
Social Security Insurance
MOU with The Government Housing Bank for Home loan special Interest rate
Free clinic uniform