Join Patrique Mercier Recruitment JP as a Czech-speaking Emergency Roadside Assistance Specialist in a remote role based in Greece! This vital position allows you to provide immediate support to customers facing roadside emergencies, all while working from home in a beautiful Mediterranean location. Your role will involve assisting Czech-speaking clients in their moments of need, ensuring they receive the best possible service and support.
Responsibilities
- Promptly respond to emergency calls from Czech-speaking customers, offering reassurance and effective assistance.
- Assess customer situations and provide guidance, coordinating effectively with local service providers.
- Document all interactions accurately in the CRM system to ensure seamless communication and service continuity.
- Maintain a compassionate and understanding demeanor, helping clients feel supported during stressful situations.
- Collaborate with a remote team to enhance service delivery and implement best practices.
- Engage in continuous learning to improve your skills in roadside assistance and customer service.
- Collect customer feedback to contribute to service improvement initiatives.
Requirements
- Fluent in Czech and English, with strong communication skills.
- Excellent customer service skills and the ability to handle emergencies calmly.
- Strong problem-solving capabilities and a proactive attitude towards customer needs.
- Previous experience in customer service, call centers, or emergency assistance is an asset.
- Comfortable working independently and managing your time effectively in a remote environment.
- Dedication to providing high-quality support and enhancing customer satisfaction.
- Willingness to work flexible hours, including evenings and weekends as necessary.
Benefits
- Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
- Professional growth & development opportunities.
- Competitive performance bonuses.
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Referral Program: Bring your friends and receive great bonuses!
- Free Greek language courses.
- Work for a Great Place to Work-Certified Company.
