We are looking for an Operations Manager to oversee and optimize hospitality operations, ensuring top-tier guest experiences and smooth business functions. This role requires leadership, strategic planning, and operational efficiency to drive profitability and service excellence.
Key Responsibilities
✅ Operational Oversight & Process Optimization
- Manage day-to-day hotel, restaurant, or resort operations, ensuring efficiency in all departments.
- Develop and implement operational strategies to enhance customer satisfaction and business performance.
- Oversee budgeting, cost control, and resource allocation to maximize profitability.
✅ Team Leadership & Performance Management
- Lead and motivate cross-functional teams, fostering a culture of excellence and teamwork.
- Implement staff training programs to enhance service quality and productivity.
- Ensure compliance with health, safety, and hospitality standards.
✅ Guest Experience & Quality Assurance
- Maintain high service standards, addressing customer feedback and implementing improvements.
- Collaborate with marketing and sales teams to drive bookings, revenue, and customer loyalty.
- Monitor industry trends and competitors to keep the business ahead.
Requirements
- Bachelor’s degree in Hospitality Management, Business, or a related field.
- 5+ years of experience in hospitality operations, with a strong leadership background.
- Proven expertise in financial management, service quality, and guest relations.
- Strong problem-solving and decision-making skills.
- Excellent communication, leadership, and team-building abilities
Benefits
At Substance, we believe in genuine connections, not just filling roles. If your profile is a strong match, you’ll hear from us within 1-2 weeks. If not, no empty promises—just know we appreciate your interest, and we’ll keep you in mind for future opportunities where you can truly make an impact. Our focus is on building meaningful partnerships, so when the right role comes along, we’ll be ready to make it count.
Getsubstance.co Pte. Ltd. | EA License No: 24C2398
