Company Description
LVIS Corporation is on a mission to revolutionize the entire continuum of neurological care by developing AI driven software tools to help physicians accelerate patient throughput and improve patient diagnostic and treatment outcomes. We have an international team with our headquarters located in Palo Alto, California, USA, and we have an office in Gangnam, Seoul, South Korea. We are looking for talented individuals to join us in our mission to transform the neurology health care industry.
Responsibilities:
- Act as the main contact for clients, providing timely and effective support by resolving issues, answering questions, and offering optimal solutions and recommendations.
- Lead the onboarding process for new clients, including clinical staff training on the use of products and services, to ensure successful implementation and workflow integration.
- Build and maintain strong relationships with clinical professionals, understanding their needs, goals, and challenges, and proactively addressing them to enhance customer satisfaction and identify opportunities to increase product utilization.
- Leverage your nursing and clinical research background to provide clients with insights and recommendations that optimize the use of LVIS solutions in specific clinical environments.
- Collect and analyze client feedback to identify opportunities for product and service improvement.
- Collaborate closely with internal teams to convey customer needs, ensuring alignment between product development and client requirements.
- Stay informed about industry trends, best practices, and regulatory requirements to provide clients with the latest insights.
- Document client interactions and maintain accurate records to facilitate seamless communication and support.
Requirements
Qualifications:
- Master's degree or higher in Nursing, Public Health, Digital Health Regulatory Science, or a related field.
- Minimum of 3 years of experience in clinical pathology settings or hospitals.
- Proven ability to build and maintain strong professional relationships with clients and stakeholders.
- Exceptional problem-solving and communication skills, with the ability to provide clear insights and recommendations.
- Familiarity with clinical workflows and the integration of digital health solutions into healthcare settings.
- A proactive and startup-driven mindset, with a strong desire to execute and achieve results.
Preferred Qualifications:
- Experience working in fast-paced startup environments.
- Familiarity with digital health technologies and regulatory requirements.
- Ability to analyze data and present actionable insights to clients and internal teams.
