ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Quality Analyst to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Job Description
- Develop and implement quality assurance standards and processes
- Conduct regular audits to evaluate agent performance and compliance with established protocols
- Identify areas for improvement and provide actionable feedback to agents and management
- Create and maintain comprehensive documentation of quality-related processes and procedures
- Collaborate with teams to develop and deliver training programs to enhance quality and performance
- Stay updated with industry trends and best practices to continually improve quality assurance processes
Requirements
- At least 1 year BPO QA experience
- With US Healthcare experience
- Ability to work independently and as part of a team
- Attention to detail and strong organizational skills
- Excellent verbal and written English skills
- Willing to work onsite in Mandaluyong
- Amenable working night shift
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Stong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all-inclusive environment where everyone thrives
