Schedule: Day Shift (6:30AM to 3:30AM Manila Time)
What are we looking for?
Skills Required:
· At least 6 Months experience in a customer service or customer facing role
· Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint, Teams and Outlook)
· Excellent verbal and written communication
What will you do?
· The role is designed to support the Front desk team of all the medical practices
· The tasks involved are crucial to the day to day running of each medical practice
· Attend to patient calls to book appointment in the system
· Set expectations with patients before coming for the appointment (i.e., inform if there is any additional fee to pay for procedures, complete forms, etc.)
· Add notes in Patient’s file/ Appointment Notes if there is any important info that the doctors, nurses, reception should know
· Effective coordination with Reception Team
· Maintain a clean and safe workspace, and abide by workplace health and safety policies and procedures
· Other tasks as directed
· Use product knowledge to showcase the solutions that our company can offer to patients
· Up sell additional services as need arises
· Maintain contact with existing clients to make sure they are satisfied with the service provided
· Liaise with Practice Managers, Senior Medical Receptionists and Medical Receptionists
· Attend periodic team meetings
· Closely work with other team members to ensure continuity of task delivery during leaves of absence
Join the awesome team and enjoy these benefits & perks:
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Get the chance to work with our awesome client --- One of Victoria’s fastest growing primary healthcare providers offering high-quality mixed billing services across 5 medical practices located in South Morang, Chelsea, Balwyn, Heidelberg West and Mernda. Their modern, well-resourced, family-oriented centers provide a wide range of comprehensive health services under one roof, including general practitioner services, allied health services, after-hours access, telehealth consultations, pathology on-site, pharmacy on-site and full-time nursing support.
#ConnectOSCareers #JoinConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
