Job Title: SSVF Housing Navigator - Jacksonville
Job #: 87,185
Department: Veteran Services
Employee Type: Full-time, Hourly
Exemption Status: Non-exempt
Salary Range: $46,000 - $51,000
Reports to: SSVF Housing Navigation Team Lead
Position Summary:
This Housing Navigator position will be based in the Jacksonville Office and service the following counties: Duval, Clay, and Nassau. This position will partner extensively with the SSVF Program and Gainesville Veteran Affairs Medical Clinic (Gainesville VAMC).
Ending Veteran homelessness in the Jacksonville community will require innovative practices and solutions. This new position is responsible for facilitating the rapid housing placement of Veterans experiencing homelessness that are enrolled in both the SSVF and HUD-VASH Programs. The position will function as a dual case manager and housing specialist, working with clients to assess their housing preferences and needs and connect them with appropriate housing vendors that have been identified. To accomplish these goals, the job functions will include, but not be limited to, conducting housing assessments with clients, transporting clients to housing opportunities, conducting inspections, creating financial assistance requests for placement, identifying new landlords through physical and electronic searches, and attending case conference meetings.
Position Responsibilities:
· Works with the client, SSVF Case Manager, and/or VASH Social Worker to thoroughly assess Veteran’s housing preferences and needs for future placement
· Communicate weekly, at a minimum, with the Veteran to ensure the Veteran is engaged in the housing process
· Accompany and/or transport clients to housing opportunities
· Assist Veteran in applying for and gathering of documentation for move-in
· Proactively seek out new housing opportunities for Veterans experiencing homelessness
· Develop and maintain collaborative relationships with landlords and property managers (private, commercial, and non-profit) through regular contact and positive engagement
· Ensure vendor and unit-specific information is entered in Padmission
· Give regular updates to regular stakeholder groups, including SSVF/Built for Zero meetings and Continuum of Care committee meetings
· Research, develop, and maintain knowledge of landlord/tenant laws.
· Investigate tenant/landlord complaints and facilitate conflict resolution between parties involved.
· Act as liaison between landlord, client, and the SSVF Case Manager/VASH Social Worker, as needed
· Demonstrates a commitment to Housing First and to serve all people with respect and compassion.
· Maintains records for any activities performed on a case in the Homeless Management System (HMIS) and other databases for reporting purposes
· Other duties, as assigned
Position Requirements:
· Associates degree in a related field or equivalent work experience
· Successfully pass Level II background check
· Required to clear a federal-level drug screening; possession of a medical marijuana card is not acceptable under federal law
· A valid driver’s license and clean 3-year driving history
· Must have required vehicle insurance within 30 days of onboarding
Knowledge, Skills, and Abilities Required:
· Strong interpersonal and written and verbal communication skills
· Demonstrated passion for ending homelessness
· Skill in organizing resources and establishing priorities
· Working knowledge of community resources
· Skilled at building trust and rapport with people from diverse backgrounds
· Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team
· Knowledge of federal, state, and/or community funding sources and mechanisms
· A strong public service orientation to work well with faculty, staff, and other stakeholders
· Ability to foster a cooperative work environment
· Flexibility
· Skilled in the use of personal computers, including knowledge of Microsoft Office, and ability to learn and correctly enter data into the Homeless Management Information System
· Ability to work with a diverse team in a fast-paced environment
· Enthusiasm and the ability to thrive in an atmosphere of constant change
· Ability to maintain the confidentiality of identifying client information
Physical Demands:
· Periods of walking, standing, or sitting in an office or field environment for service provision
· Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds
· Ability to operate a motor vehicle if local travel is required
Changing Homelessness, Inc. is an E-Verify participating and Equal Opportunity Employer
Changing Homelessness, Inc. is at the forefront of the fight against homelessness. Our mission is to lead the community in efforts to prevent and ultimately end homelessness. We are committed to ensuring that individuals and families are housed permanently and successfully, building strong partnerships, and being good stewards of funding that is leveraged with integrity. Guided by our core values of Respect, Quality, Trust, Partnering, and Transparency, every decision we make is driven by these principles.
Our organization was established in 1978 by a coalition of dedicated social service agencies and religious leaders. Originally incorporated in 2001 as the Emergency Services and Homeless Coalition of Jacksonville, a 501(c)(3) nonprofit, we serve as the leading agency in Duval, Nassau, and Clay counties dedicated to ending homelessness. Today, we proudly operate under the name Changing Homelessness.
Changing Homelessness, Inc. is committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and actively seek representation from those who have firsthand experience with poverty, homelessness, and the related issues of marginalization, discrimination, and inequity.
Join us in our mission to build a community where everyone can find a place to call home. Together, we can create lasting change.
